Account & Data Deletion

This notice sets out the account deletion procedures for the Azygo mobile application and web service, in accordance with the transparency requirements of the GDPR and mobile app distribution platforms (Google Play and Apple App Store):

• Governing languageThis English version is provided for informational purposes only. In accordance with French law, the French version is the sole legally binding text.
• ApplicationAzygo (student life and union platform)
• Publisher & OperatorAlexandre NOBLET (Sole Proprietorship - EI), SIRET 989 750 351 00011
• Privacy contact[email protected]
• General support[email protected]

Any user may initiate the permanent deletion of their account directly from the Azygo application (iOS and Android) by following the steps below:

• Step 1Open the Azygo app and navigate to the Profile tab.
• Step 2Tap the Settings icon (gear icon in the top right corner).
• Step 3Scroll down to the bottom and select "Delete my account".
• Step 4A secure confirmation one-time code (OTP) is automatically sent to your email address.
• Step 5Enter the received code to validate the request. Your account is immediately deactivated.

If you no longer have access to the Azygo app or have uninstalled it from your device, you may request the deletion of your account by sending an email:

• Dedicated addressSend an email to [email protected] with the subject line "Azygo account deletion request".
• Originating addressThe request must be sent from the email address registered with your Azygo account.
• Identity verificationTo protect your account against unauthorized deletion by third parties, our team will ask you to confirm your identity via a validation message.
• Processing timeframeOnce confirmation is completed, permanent deletion is executed within a maximum timeframe of 30 days.

If you are the sole owner or legal administrator of an active association or BDE workspace on Azygo:

• Prior transfer requiredYou must designate another active member as the owner of the union workspace before deleting your personal account.
• Account deletion pausedUntil a new owner has been designated, personal account deletion is temporarily held to prevent union abandonment and protect active tickets, memberships, and member rights.
• Dedicated supportIf you encounter any difficulty designating a successor, contact [email protected] or [email protected].

Upon validation of account deletion:

• Personal profile & credentialsImmediate deactivation. Complete erasure of personal data (full name, email, avatar, digital student card, credentials).
• Posts & contributionsIrreversible anonymization of published posts, media, and comments within 30 days, leaving no persistent link to your identity.

In accordance with French law and our privacy policy, specific records must be retained on legal grounds:

• Billing and transaction history10 years pursuant to the French Commercial Code (Code de commerce) for accounting and tax requirements regarding payments and memberships.
• Connection logs1 rolling year pursuant to statutory obligations under Article 6 of the French LCEN trust in digital economy act.
• Moderation and report filesRetained with identity data for 12 months for moderation follow-up, then automatically anonymized.